Babergh and Mid Suffolk District Council are looking to recruit a Head of Customer Experience to join our team based in Ipswich, Suffolk. You will join us on a full time, fixed term contract or secondment opportunity for 2 years basis. The successful candidate will earn a competitive salary of £64,269 - £78,039 per annum (pro rata for part time). This role is open to full time, part time, and job share applications, all of which will be assessed equally. Join our team We are looking for a Head of Customer Experience to lead our Customer Services, website/Digital Services, Corporate Complaints and approach to the Cost of Living and Digital Inclusion. This is a rare opportunity to shape how thousands of residents interact with the councils every year, ensuring our services are accessible, modern, compassionate and high performing. You will play a central role in improving outcomes for our communities, supporting those facing hardship, and driving a culture where customer voice shapes everything we do. If you share our values and are motivated to make a difference for our residents, clients, and communities, we would love to hear from you. About the role Reporting to the Director - Customers, Vulnerabilities and Governance, you will lead the continued transformation of our customer offer, embedding high-quality service delivery and digital innovation across both councils. You will lead on: Customer Services and Digital Transformation Lead and develop all corporate customer ..... full job details .....