BackgroundThe Sloane Club is a private members club located in Chelsea with a membership base of c. 2,700. The Club began in 1922 as a residence for ladies in the armed forces, welcoming gentlemen, civilian ladies and families in 1976, celebrating its traditional British heritage.The Club offers Members access to bedrooms, food and beverage, event spaces, a workspace, meeting rooms and opportunities to engage with other Members through an events calendar. The clientele is older, price sensitive and predominantly using the Club to access discounted bedroom rates.In 2017, The Sloane Club was acquired by Queensway together with Clearbell with a view to significantly changing the brand, member demographic and experience and becoming one of Londons leading private members clubs and a scalable lifestyle brand.Our research has shown us there is a clear gap in the market for a club in Chelsea that honours all the component parts of an individuals life and facilitates the convergent lifestyle.A major redevelopment is currently underway, with the first phase due to complete in March 2025. The business is remaining operational throughout the redevelopment. The Club upgrade includes a full renovation of the interiors as well as the introduction of improved facilities such as a wellness offering, private meeting and events spaces, workspace, refurbished bedrooms and enhanced restaurants and bars including a roof terrace and retail unit. The renovations are being carried out under the creative direction of Russell Sage Studio.We believe that after we have made an investment in upgrading the experience, we will have the power to significantly drive subscriptions, rooms and FandB revenue from Members and non-members across The Sloane Club and Sloane Place boutique hotel.The Sloane Place FandB outlet has c.60 covers and a small basement bar. Serviced from the same kitchen as the Club, we believe Sloane Place can become a popular neighbourhood restaurant for Members, locals and visitors alike.Job ScopeOrganise kitchen operations and prepares and serves a range of dishes, whilst supervising junior team members. Promotes the desired work culture around our company values.Key ResponsibilitiesPrepares, cooks, serves and stores the following dishes:Meat dishes and meat marinadesFish, shell fish and sauces for fish and shell fishGarnishing techniques and methods of service for fishPastry, cakes and yeast goodsPetit fours and dessertsBuffet FoodEggs, Vegetables, Fruit, Rice and Farinaceous DishesPoultry and Game dishesCarve meatsProvides direction to the Commis, and Kitchen PortersCommunicates to Line Manager any difficulties, guest or internal customer comment and other relevant informationAttends and participates in daily briefings and other meetings as scheduledPrepares in advance food, beverage, material and equipment needed for the serviceCleans and re-sets his/her working areaSelf-Management:Comply with hotel rules and regulations and provisions contained in the employment handbookComply with company grooming and uniform standardsComply with timekeeping and attendance policiesActively participate in training and development programmes and maximise opportunities for self-developmentCustomer ServiceDemonstrate service attributes in accordance with industry expectations and company standards to include: -Being attentive to guestsAccurately and promptly fulfilling guest requestsUnderstand and anticipate guest needsMaintain a high level of knowledge which will enhance the guest experienceDemonstrate a service attitude that exceeds expectationsTake appropriate action to resolve guest complaintsAppreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customersBe able to promote Sloane products and servicesHealth Safety and Security:Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health and Safety and Food HygieneEnsure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line managerGeneral:Comply with the company corporate code of conduct at all times.Familiarise yourself with Queensway culture which link to the desired behaviours that we expect all our employees to displayPerform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goalsHave the desire and ability to improve your knowledge and abilities through on-going trainingAbility to work as part of a diverse team with colleagues from different viewpoints, cultures and countriesRisk ManagementTake moral and legal responsibility for conducting themselves in their work so they do not expose themselves or others to riskNot promote of participate in horseplay, pranks or practical jokes, which may result in an accident or injuryNot intentionally or recklessly interfering with anything provided in the interests of safetyMake careful use of safety equipment, such as gloves, goggles, aprons, overalls, shoes and so onReturn safety equipment to its designated storage area after use, and reporting any equipment damage to the supervisorTake reasonable care when storing, handling, and using chemicals and dangerous substances, lifting and carrying, and using or cleaning dangerous work equipment, including machinesNot undertake any activity which compromises Food Safety, Fire, Life Safety of othersReport all accidents, dangerous occurrences, or hazards, no matter how minor, to the Head of Department

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