D365 CE Support Analyst Kent, Hybrid (2-3 days a week). Our client is looking to speak with talented 1st and 2nd line Support Analysts as they look to expand their delivery team!ResponsibilitiesPrecisely record, monitor, and resolve customer service cases and incidents to ensure prompt and effective supportEnhance support operations by automating routine tasks like case assignment, escalations, and approval workflows for greater efficiencyDevelop and manage reports and dashboards to track service desk performance, ensure SLA compliance, and assess client satisfactionOversee customer interactions across email, phone, chat, and other channels using a unified platform to ensure a seamless and consistent client experienceProtect client data and ensure compliance with data privacy regulations and standards.Integrate Dynamics 365 CRM with core business applications like Outlook, SharePoint, and Teams to enhance collaboration and drive operational efficiency.Showcase deep expertise and practical experience with Microsoft Dynamics 365 CRM and Power Platform tools to deliver effective solutions and provide exceptional client supportSkillsProven experience supporting Dynamics 365 CRM, workflows, case management, reporting, and security rolesKnowledge of Power Platform, including Power Apps, Power Automate, and Dataverse. Positive approach to troubleshooting, problem-solving, and documentation. Ability to produce clear user guides, troubleshooting resources, and communicate with ..... full job details .....