Customer Service AdvisorLocation: Liverpool (Hybrid Working)Contract: Temporary ongoingPay Rate: £12.83 per hourHours: 37.5 hours per weekShift PatternMonday to Friday - HybridHours between 08:00am - 6:00pm (rotating) including Bank HolidayAbout the RoleWe are currently recruiting for a Customer Service Advisor to join our client based in Liverpool.This is a fast-paced customer service role where delivering an exceptional customer experience is key.Customer Service Advisor Key Responsibilities Deliver a professional, friendly, and customer-focused service at all timesManage customer enquiries via phone and digital communication channelsBuild a clear understanding of customer needs to provide effective solutionsAdvising customers on the best services availableDeliver a high-quality customer experience in line with company standards and SLAsAccurately capture and maintain customer information using CRM systemsPromoting memberships to non-membersWork collaboratively with internal teams to ensure customer issues are resolved efficientlyMaintain a high level of accuracy and attention to detail in all customer interactionsRequirementsPrevious experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposureStrong background in handling high volumes of customer enquiriesExcellent verbal and written communication skillsConfident using CRM systems and computer applicationsStrong listening skills and attention to detailPositive, ..... full job details .....