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Client Retention Director - Physical Security, LondonEU work permit required:Better places, thriving communities.Client Retention Director – Security ServicesThe Client Retention Director will be responsible for overseeing and driving the company''s client retention strategies within the Physical Security sector across the UK. By cultivating and maintaining strong, long-term relationships with existing clients, the role aims to ensure high customer satisfaction, promote repeat business, and maximise client lifetime value across key industries, including but not limited to Corporate Accounts, Tech, Media and Telecoms, Manufacturing, Education, Retail, Maritime and Aviation, Logistics and Distriubution and Critical National Infrastructure.Identify New Opportunities within Existing Accounts

: Consistently identify growth opportunities by understanding client needs, presenting additional services, and ensuring the client''s evolving requirements are met.Work in Partnership with Operations Teams

: Collaborate with internal teams to ensure clients receive top-tier service, high-quality solutions, and timely support, ensuring their continued satisfaction and loyalty.Lead Negotiations and Contract Renewals

: Maintain Accurate Client Data

: Ensure all client information, business development activities, and interactions are accurately recorded on Salesforce to support efficient retention and growth efforts.Provide consistent updates to the leadership team on client status, retention metrics, and any new opportunities within existing accounts.Work closely with the Business Development Director, Commercial team, and other departments to align retention strategies with broader company objectives and ensure seamless execution.Successfully navigate a competitive market by delivering exceptional customer service and ensuring the long-term satisfaction of existing clients.Develop an in-depth understanding of the client base and their specific needs to drive retention and identify new growth opportunities within accounts.Leverage a thorough understanding of the company''s full range of capabilities to offer clients tailored, high-quality solutions.Advanced Sales and Negotiation Skills

: Demonstrate strong sales, negotiation, and relationship-building skills to secure long-term contracts and repeat business.Retention Performance and Target Achievement

: Set and achieve retention-focused goals using SMART targets, ensuring consistent performance and client satisfaction.Extensive experience in client retention, sales, or business development with a focus on long-term relationship management.Proficient in IT tools, including CRM systems.The Client Retention Director will play a pivotal role in ensuring long-term client satisfaction, loyalty, and growth within the Physical Security sector, driving both retention and business development strategies to achieve sustained success.We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).Our success is a direct result of the experience and quality of our people. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Zoe Wade at .#