Are you a passionate and strategic leader with a deep commitment to delivering excellent housing services and building resilient communities? Cynon Taf Community Housing Group (CTCHG) is seeking an inspiring Head of Housing and Communities to lead and shape their customer-focused housing management services and community development work. The Opportunity The Head of Housing is responsible for leading a high-performing team to deliver excellent housing management and customer services, ensuring a positive experience throughout the entire tenant journey. The role also champions community resilience by embedding tenant voices in governance and service improvements, applying an asset-based approach to community work. Through strategic and operational leadership, the Head of Housing drives performance, fosters continuous improvement, and collaborates with senior leaders to deliver outstanding outcomes for tenants and staff. Responsibilities: Provide strategic and operational leadership to the Housing and Communities team, driving a culture of continuous improvement and service excellence.Champion a customer-focused approach, ensuring high-quality service delivery across the entire tenant journey.Develop and monitor KPIs to improve performance and align with organisational goals and regulatory benchmarks.Increase tenant satisfaction and enhance communication and engagement across all services.Strengthen community development and ensure tenant voices are embedded in governance and ..... full job details .....