REPORTING TO: Director of Front-line Services PURPOSE OF POSITION The Quality Assurance Manager is a blended leadership role combining strategic quality assurance, performance oversight, service management and practice development. The role is split broadly between focused on quality assurance, data-led improvement and performance oversight, and two days focused on service management, practice leadership and frontline improvement activity. The postholder will lead the development and delivery of a strong quality assurance framework across support services, ensuring that practice, performance and service delivery are safe, effective, person-centred and aligned with contractual, regulatory and organisational standards. Alongside this, the postholder will remain closely connected to frontline delivery through service management responsibilities and practice development leadership, particularly within Housing First and complex-needs services. This makes the role ideal for someone who enjoys combining strategic oversight, data insight, operational leadership and the development of high-quality, trauma-informed support practice. What makes this role different A distinctive role for someone who wants strategic influence while staying close to frontline practice. You will help shape quality, use evidence, support staff, strengthen resident outcomes and join an organisation committed to compassion, collaboration, inclusion, growth, learning and resident voice. Make a visible ..... full job details .....