People Services Manager - Service DeliveryLocation: Bradford - Hybrid 2 days a week in the office Contract Type: PermanentWorking Pattern: Full TimeSalary: 60,000Are you a passionate HR leader ready to drive exceptional service delivery in a dynamic environment? Our client is seeking a People Services Manager - Service Delivery to lead a high-performing team and ensure a positive, efficient, and professional HR experience across the organisation. If you thrive on fostering a culture of customer excellence and continuous improvement, we want to hear from you!About the Role:As the People Services Manager, you will:Lead and inspire a talented team of HR specialists, ensuring they are equipped to meet changing organisational needs.Drive a culture of customer service and innovation, promoting compliance and continuous improvement.Oversee end-to-end People administration and Employee Relations services throughout the colleague lifecycle.Establish and manage service level agreements (SLAs) that define performance indicators and customer satisfaction targets.Collaborate with People and Culture colleagues to enhance service quality and reduce processing times.Key Responsibilities: Service Delivery Excellence:- Create a collaborative and positive work environment- Ensure timely resolution of escalated and complex HR queries- Lead a proactive employee relations function, enabling early resolution and positive outcomesContinuous Improvement:- Regularly assess and improve People ..... full job details .....