Customer Service Administrator - Irlam + Hybrid working + Early finish fridays  + Benefits

My client a UK based Manufucturer are looking for a Customer Service Advisor to join their fast-paced Sales Office team, where your skills will directly impact customer satisfaction and support business growth.

Key Responsibilities as a Customer Service Administrator:

• You will be the first point of contact for our valued customers by phone and email
• Process and manage customer orders with accuracy and efficiency
• Proactively follow up on orders, liaising with internal departments to ensure timely delivery
• Attend regular meetings with our production team to stay informed on order status
• Develop strong product knowledge to effectively advise customers
• Build long-term relationships with existing clients and key accounts
• Update and maintain CRM records accurately
• Distribute incoming web leads and enquiries to the appropriate regional sales teams

What We’re Looking for in a Customer Service Administrator: 

• Proven experience in a customer service or sales support environment
• Strong IT skills – confident with Microsoft Office and general computer software
• Excellent verbal and written communication skills
• High attention to detail and strong organisational skills
• A proactive, solutions-focused attitude

What We Offer:

• Friendly and supportive team environment
• Flexible working hours and an early finish on Fridays
• Opportunities to grow your knowledge and skills within the business
• Long-term stability and development potential within a well-established company
• Pension
• Hybrid working
• Company events
• Cycle to work