Technical Operations Manager - 12 Month (FTC) | 70,000 - London (Hybrid - 3 Days Per Week) Here at Burns Sheehan, we''re working with a leading name in the Real Estate space as they look to hire a T

echnical Operations Manager

to help ensure smooth, reliable IT services across their UK and European offices.This is a key hire within their Technology Services function, reporting into the Infrastructure and Security Manager. You''ll lead day-to-day IT service delivery helping manage the internal support team and 3rd party providers - while also driving continuous improvement across user support, service processes, and operational tooling.The business is medium-sized (150 people across 9 countries), so it''s still agile, with the chance to influence how things are run. Lead and manage IT Service Desk operations, ensuring strong performance and user satisfaction.Oversee Change Management processes and chair CAB meetings.Support desktop, mobile, and office IT environments - including vendor relationships, licensing and asset management.Work closely with internal teams and external partners to align on service improvement priorities.Occasionally travel to European offices when required.Solid experience in a technical operations, IT service delivery, or service desk leadership role.ServiceNow, Freshservice, Jira, ManageEngine).Familiar with core Microsoft technologies - including Office 365, Intune, Active Directory and basic networking.Experience working with 3rd party vendors and managing outsourced IT services.Ideally ITIL certified (or equivalent experience), with a hands-on approach to process improvement.Technical Operations Manager - 12 Month (FTC) | 70,000 - London (Hybrid - 3 Days Per Week)