Our client is a globally respected mechanical engineering leader, delivering precision-engineered components and mission-critical technologies that keep essential operations running across energy, life sciences, advanced manufacturing and high-tech industrial sectors. Known for unmatched reliability, deep technical authority, and customer partnerships built over decades, they operate at the premium end of the market.

The Opportunity

This is a rare opportunity to take on a leadership role within a globally recognised, premium engineering solutions provider operating across complex and safety-critical industries. Following a strategic restructure, the business is investing heavily in strengthening its technical capability - placing this role at the centre of how technical services are delivered, scaled and improved. Critically, this position sits within the core leadership structure, reporting into the Head of Internal Sales & Customer Excellence, offering real visibility and influence.

The Role

You will lead the Technical Services function, ensuring the delivery of high-quality, responsive and solution-led technical support to customers, field sales teams and internal stakeholders across the UK and international network.

This is a hands-on leadership role, combining team management, technical oversight and operational improvement. You will play a key role in shaping how enquiries are triaged, solutions are defined, and customer outcomes are delivered. You will also act as a critical interface between technical, commercial and operational teams, ensuring alignment, efficiency and continuous improvement.

What We’re Looking For

• Degree in Mechanical Engineering (or equivalent technical background)
• Proven experience leading teams within a technical/engineering environment
• Strong understanding of mechanical systems and technical applications
• Experience managing technical enquiries, quotations or solution-driven workflows
• Commercial awareness with the ability to identify opportunities from demand
• Highly organised with strong attention to detail
• Confident communicator, able to engage across technical and non-technical audiences

Key Responsibilities

Leadership & Team Management

• Lead, develop and performance manage the Technical Services team
• Set clear priorities, workflows and service standards
• Build a collaborative, knowledge-sharing culture across the function

Technical Oversight & Delivery

• Act as the escalation point for complex technical enquiries
• Oversee the triage and prioritisation of all incoming enquiries and quotation activity
• Ensure technical accuracy across solutions, specifications and applications
• Support technical evaluation to determine the correct solution pathway

Process, Systems & Continuous Improvement

• Own and optimise Technical Services workflows, processes and automations
• Drive improvements across enquiry management, technical response and delivery timelines
• Manage and maintain technical resources, documentation and knowledge libraries
• Ensure alignment with wider business strategy and operational goals

Commercial & Customer Impact

• Partner with sales and commercial teams to identify upsell and solution opportunities
• Support technical input into bids, projects and complex customer requirements
• Ensure a consistently high standard of customer experience and responsiveness

Cross-Functional Collaboration

• Act as a key interface between technical services, engineering, sales and operations
• Support field sales, customer service teams and internal stakeholders
• Contribute to wider team activity, ensuring continuity during peak periods or resource gaps

Compliance & Technical Governance

• Support compliance-related enquiries (e.g. material standards, regulatory requirements)
• Ensure adherence to quality, accuracy and engineering best practice

Why This Role?

• Opportunity to shape and lead a critical technical function
• Work within a premium, globally recognised engineering environment
• High-impact role with real influence across operations and customer delivery
• Platform to progress into broader leadership or commercial roles

Location/Hours: Fully onsite role at their beautiful premises in Kings Langley, Hertfordshire - Core hours 08:45–17:00 (Mon–Thu), 08:45–16:00 (Fri), with flexitime options

This role would suit an experienced technical lead looking to step into a more visible, strategic position, while remaining close to the engineering and customer interface. If this sounds like you then please apply today!

Due to high application volumes, only shortlisted candidates will be contacted - but we genuinely review, appreciate and value every application and wish you the very best in your search.