Do you have 5 years'' experience within the Business / Leisure Travel Industry? Are you fully efficient in ticketing, across all GDS systems (Galileo, Amadeus, Sabre)? Looking for your next exciting challenge? Look no further!We are working with a well-established travel brand, who are looking for an Travel Support Specialist to join their growing team in London.The Support Specialist role is a full commitment to proactively support the companies Travel Advisor, by handling all their operational requests to ensure a smooth daily business operation.ResponsibilitiesAnswer telephone in polite, timely and efficient manner.Action requests sent to the Support Service Desk (Sales Force) within the given SLA.Attend weekly onboarding meetings for new AdvisorsAssisting new Advisors with any set up requests.Assist with requests related to issuing/reissuing/refunding complex ticketsReport and log all complaints / praises to your Line Manager and respond as directed.Assist Advisors to navigate through Atriis/Concur/Roomservice/Dolphin and ApexxAssisting the Ops Manager with Duty of Care/ crisis reportsAssisting Advisors with ADM''s and escalate for resolution in the event of disputes.Providing ad hoc short training sessions to our Advisors to improve process proficiencyManning the UK Hotels inbox to ensure all emails are distributed accordinglyManning the UK Staff inbox to ensure all requests are replied in a timely mannerGuiding the Advisors through the UK/USA intranet - ..... full job details .....