One of my local government clients are currently recruiting an experienced Administration Officer on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm. Hybrid working role were, however, you will be required to attend the office 2/3 times a week. Overview: Provide a customer focused repairs call handling service, addressing repair requests, and providing advice to customers via telephone and digital platforms. Provide an efficient and effective administrative service in support of the Housing Repairs and Maintenance Sections. Responsibilities: To work as part of a team as the first point of contact for customers accessing Council services in person, over the telephone or digitally, providing a customer focused service using initiative and problem-solving skills. Taking responsibility for resolving queries or taking appropriate action. Receiving, recording, diagnosing and prioritising enquiries, including repairs orders, operating a repairs appointment system, working in a Repairs Call Handling Centre and making arrangements for home visits. Report any repairs, maintenance, health and safety hazards, customer enquiries, breaches of tenancy, safeguarding or vulnerability that are identified during day to day activities. Effectively communicate in a customer care environment including introducing yourself to customers, explaining your role and ensuring satisfaction upon ..... full job details .....