Your new company My client, a global manufacturing business based in Wrexham, is seeking a professional customer service advisor/account manager to join their large team of professionals. Working from contemporary offices, you will need to drive in order to get to the location.Your new role The position is offered, full time, Monday to Friday with working hours of 08.30am until 16.30pm. Free parking is also on-site. A hybrid model is in place once you have completed the 6-month probation. Once completed, the working pattern is 3 days from the office and 2 days from home. The customer service advisor forms part of a team and, as such, is an active team member, supporting team colleagues whenever necessary.You will be joining a large, diverse customer service team consisting of 18 members of staff. The position acts as liaison between customer service and supply chain, and you will manage a portfolio of specialist customers who require first-class service. Some of your duties will include but not limited to. Manages the communication between the plant and the customer.Dealing with special requests from customers and making sure they are managed in conjunction with Supply Chain Team and Product Managers.Supports billing teams and Complaint Management with credit/debit/rebatesWorking closely with a variety of different departmentsUploading all orders ensuring all data is uploaded correctly into the ERP systemEnsures pricing is accurate at all times, working closely with the ..... full job details .....