Process and Performance Data AnalystBrand new opportunity within the organisationExcellent exposure to senior stakeholders and strategic decision makingHybrid role with 80% homeworking and 20% in Stratford-upon-AvonAbout the roleThis is an exciting time to join NFU Mutual and be part of a newly created team. The Customer Process Centre of Excellence, within our evolving Customer Service Strategy and Change team, will centralise expertise, streamline end-to-end processes, and enhance customer experience while boosting our enterprise-wide collaboration. This is a fantastic opportunity to help shape the future of our business and make a real impact as we set the stage for ambitious growth.As a Process Data Analyst, you''ll play a key role in supporting NFU Mutual''s data-driven culture, helping internal stakeholders make better, faster and more informed decisions. You''ll do this through the extraction, analysis, interpretation and presentation of high-quality data and insight that supports performance management, forecasting and continuous improvement across the business.You''ll work closely with stakeholders across multiple departments to understand their data needs, translate requirements into clear analytical outputs, and deliver meaningful MI, dashboards and analysis. This will include supporting historic performance analysis, developing forecasts and models, and presenting conclusions and recommendations that enable leaders to take informed management action.You''ll also ..... full job details .....