Customer Service Account Manager!

Location: Burgess Hill, West Sussex
Salary: Up to -26k
Job Type: Permanent, Full-Time

Are you an organised and proactive individual with a passion for delivering exceptional customer service?

We are working on behalf of a well-established company based in Burgess Hill that is looking to recruit a confident and professional Customer Service Account Manager. This role is ideal for someone with previous experience in a customer service or client-focused environment, who thrives on building relationships and providing high levels of support.

About the Role:
This is a pivotal position within the business, responsible for managing incoming enquiries, processing orders, and ensuring a seamless client journey from start to finish. You''ll be the first point of contact for customers and play a key part in maintaining strong, long-term relationships.

Key Responsibilities:

• Respond to customer enquiries promptly and professionally
• Process orders accurately in line with company procedures
• Maintain regular communication with clients, offering updates and support
• Coordinate with internal teams to align production with customer expectations
• Follow up post-delivery to gather feedback and ensure satisfaction
• Keep detailed records and documentation for all client interactions
• Support online order handling and general service queries

What We''re Looking For:

• Previous experience in a customer-facing or service role
• Strong communication and interpersonal skills
• Highly organised with a proactive and professional approach
• Ability to manage multiple tasks and work well under pressure

• Please apply today with your up-to-date CV and contact details
• If you have trouble uploading your CV, please email it to (url removed) and put the job title as the subject

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.