Please note that this job role is a contract for for a minimum of 6 months which the potential to be extended We are seeking a proactive and empathetic Resident Liaison Officer to act as the key point of contact between residents, contractors, and project teams. You will play a vital role in ensuring residents are informed, supported, and satisfied throughout the life cycle of housing or construction projects.Key ResponsibilitiesAct as the main point of contact for residents, addressing queries, concerns, and complaints in a timely and professional mannerBuild positive relationships with residents to ensure a high level of customer satisfactionKeep residents informed about project timelines, upcoming works, and any disruptionsCoordinate access to properties for inspections, surveys, and construction worksMaintain accurate records of resident interactions and communicationsSupport vulnerable residents and escalate issues where necessaryWork closely with site teams, contractors, and housing management to ensure smooth project deliveryOrganise and attend resident meetings, drop-in sessions, and community eventsRequirementsPrevious experience in a Resident Liaison Officer or customer-facing role (ideally within housing, construction, or social housing)Strong communication and interpersonal skillsAbility to handle sensitive situations with professionalism and empathyExcellent organisational skills and attention to detailAbility to work independently and as part of a ..... full job details .....