IT Service Desk Analyst

Exemplar Health Care Support Centre, Sheffield

Position: IT Service Desk Analyst (1st line)Location: 17 Europa View, Sheffield, S9 1XHContract type: Permanent, full timeRate: £26,500 per annum

This is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing organisation.

As a 1st Line Service Desk Analyst, you are the first point of contact for users needing technical support. Your role involves answering calls, emails and tickets, logging incidents accurately and providing initial troubleshooting for hardware, software and network issues. You will resolve common problems or escalate more complex issues to senior teams when needed. Excellent communication and customer service skills are essential.

About Exemplar Health Care

Exemplar Health Care is one of the country’s leading nursing care providers for adults living with complex needs. We have 50+ care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities. As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress

About the role

Act as the first point of contact for all IT support queriesAnswer calls, emails and self-service tickets promptlyLog and categorise incidents and service requests accuratelyProvide first-line troubleshooting for hardware, software and network issuesGuide users through solutions in a clear and friendly mannerEscalate complex or unresolved issues to second-line supportMaintain detailed and accurate records in the ticketing systemSet up and configure new user accounts, equipment and basic softwareSupport password resets and access requests

About you

proven 1st line Service Desk support (min 2 years)Supporting Windows 11 and Microsoft 365excellent customer service skillsknowledge of Windows Server Operating Systems (2016, 2019)strong work ethic and self-motivation with the ability to work under pressureknowledge of networking technologies TCP/IP, DNS, LAN, WAN, DHCPActive DirectoryiPhones

Desirable systems experience:

IntuneiOS / iPadSolarWinds Service DeskSophosDraytekBarracudaDattoMac OS experienceManage Engine- Exchange Plus and AD Manager Plus

Qualifications

GCSE’S at Grade C or above in English and Mathematics or equivalentIndustry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certificationITIL Foundation Qualification (desirable).

What we offer

We offer great rewards and perks including:

excellent supervision, peer support, learning opportunities and career prospectsretail and lifestyle discountsfree DBS check24/7 counselling and support25 days annual leave allowance plus bank holidaysBlue Light Card eligibility.

How to apply

Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, please contact our Talent Specialist Recruiter Lisandra Ferreira on LFerreira@exemplarhc.com

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