2-3 months Credit Control role - Ross on Wye - Temporary - Hybrid - £13-15 an hour Your new companyHays has the privilege of working with a client based in Ross on Wye who are looking to add to their credit control team on a temporary basis with the potential for the role to be extended beyond 2 months.Your new roleTo prepare and distribute a week-long debt report and provide accompanying narrative.To identify debts that are overdue and commence the aged debt chase cycle. Be proactive in your approach to preventing debt going overdue.Issue overdue letters at appropriate intervals in accordance with the procedure, updating notes on the CRM system.Use appropriate means of communication, including letters, telephone and email contacts.Respond to any incoming queries as required, providing copies of any invoice documents to facilitate payment.Monitor and investigate whether overdue payments are appropriate, ensuring relevant notes are added to the CRM system, to provide AUK and the Sales team with any relevant client/ booking information. Escalate any risks as appropriate.Provide a weekly update of non-payment and any debt requiring escalation ( days). Where appropriate, make recommendations to initiate legal proceedings.Work closely with key stakeholders to ensure effective debt collection processes are in place and client payment queries are resolved in a timely manner.Promote and maintain exceptional levels of communication with internal customers and external ..... full job details .....