Job Title: Digital Account Manager Location: CirencesterSalary: £32,000 To £36,000 (£40,000 to £45,000 OTE)Contract: PermanentRole Overview Digital Account Manager Are you a digitally minded sales professional who thrives in a fast-paced, customer-focused environment? Our client, a respected engineering organisation in Cirencester, is seeking an Account Manager to take ownership of their online sales channels, customer portal and lead generation processes.This role is ideal for someone who enjoys blending e-commerce operations with strategic digital sales development driving growth, improving user experience, and supporting a high-performing sales team.Key Responsibilities Digital Account Manager Manage and optimise all online sales platforms, including the customer portal and company website.Ensure smooth e-commerce operations: registrations, payments, password resets, and general customer queries.Coordinate order fulfilment, after-sales support, and customer service for a seamless experience.Align online campaigns with marketing and sales objectives to grow digital revenue.Monitor metrics, analyse customer behaviour, and identify opportunities for sales and process improvements.Maintain accurate CRM data and manage inbound leads qualifying, tracking, and nurturing prospects.Conduct introductory and follow-up calls to progress leads through the sales pipeline.Liaise with the global e-commerce team and share best practices across the business.Report regularly on e-commerce ..... full job details .....