Workplace IT Engineer (2nd Line Support)West London Ongoing Temporary Contract ASAP Start 174 per day PAYE or 225 per day UmbrellaFull time site based role with as this is supporting the wider members of the team with both hardware and software A West London Local Authority is seeking an experienced Workplace IT Engineer to join their IT and Digital Services team on an ongoing temporary basis.This is a site-based role requiring travel across multiple locations within the borough, so a full UK driving licence is essential.The RoleYou will provide 2nd line support and deliver high-quality workplace technology services to council staff. This includes supporting hardware, software, and end-user issues both remotely and onsite.Resolve 1st and 2nd line incidents via face-to-face support, telephony, and remote toolsDeliver hands-on support across multiple council sitesInstall, configure, and decommission IT equipment, including cabling and network patchingSupport print services and liaise with third-party providers (e.g. Ricoh)Manage and prioritise escalations, including VIP support casesWork collaboratively with wider Digital Services teams on issue resolution and projectsAbout YouProven experience in 2nd line IT support within a complex environmentStrong troubleshooting skills, including backend analysisExperience supporting hardware, software, and network infrastructureComfortable working across multiple sites and delivering in-person supportAbility to manage priorities and ..... full job details .....