CUSTOMER SERVICE ADVISOR ERDINGTON, BIRMINGHAM £32,000 BASIC £38,000 OTE UP TO £45,000 TOTAL EARNING POTENTIAL 1 IN 4 SATURDAY MORNINGS A strong opportunity for an experienced automotive Service Advisor looking for a customer-focused role with solid earning potential and a structured working pattern. THE OPPORTUNITY We''re looking for a confident and organised Service Advisor to join an established automotive aftersales team in Erdington. You''ll be responsible for managing customers throughout the service and repair process, working closely with the workshop and ensuring every customer receives clear communication from booking through to collection. £32,000 basic salary £38,000 OTE Potential to earn up to £45,000 including service-plan earnings 1 in 4 Saturday mornings Weekday hours to be confirmed Customer-facing automotive aftersales environment THE ROLE Manage customer bookings and service appointments Keep customers updated throughout the service and repair process Liaise closely with technicians and the workshop team Explain recommended work, repairs and costs clearly to customers Maintain accurate customer and vehicle records Identify and discuss appropriate additional aftersales opportunities WHAT WE''RE LOOKING FOR You''ll need Previous experience as an Automotive Service Advisor or in a similar aftersales role Excellent customer service and communication skills Strong organisation and attention to detail Confidence discussing vehicle repairs, servicing and ..... full job details .....