We are looking for an experienced 3rd Line Shared Service Support Network Engineer (SD-WAN) to join our dynamic team in Bracknell. You''ll play a crucial role in providing technical support for SD-WAN services, ensuring smooth network operations, and troubleshooting complex issues as part of our 3rd Line Support Team. Salary ranges between 45K - 50K, depending on experience. This role requires full-time on-site and SC Clearance.Responsibilities include:- Network Monitoring and Event Management via Orchestrator tools.- Conducting detailed investigations and diagnostics of network issues.- Creating workarounds, solutions, and mitigations for identified issues.- Escalating complex problems to product manufacturers when necessary.- Handling customer fault reports and technical inquiries, providing expert-level support.- Performing remote diagnostics and implementing approved configuration changes.- Assisting in the collation of performance and availability data.- Conducting testing and development in pre-production before rolling out to live environments.Skills and Experience:- Experience in a 3rd Line NOC support role.- Strong networking expertise - ideally Cisco Viptela, Juniper Routers, and SD-WAN solutions.- Knowledge of IP, routing, encryption, and edge virtualization (VMware or Adva).- Understanding of network technologies in Cisco/Juniper environments.- Experience with MS Service Center Support Tool would be an added advantage.This role requires SC Clearance, so you ..... full job details .....