Service CoordinatorMonday- Friday 08:00 - 17:00. 27,500 per annumBirminghamPermanent, full-time, fully office based Join Our Team! Are you a detail-oriented professional with a passion for delivering exceptional customer service? Our client is seeking a dedicated Service Coordinator to join their dynamic team. This is an exciting opportunity to maximise engineer productivity and ensure top-notch service for our valued customers.Key Responsibilities:Schedule Preventative Maintenance visits and manage Reactive Calls and Revisits effectively.Coordinate Remedial Works following PPM and Reactive visits.Act as the front line contact for customers, addressing queries and resolving issues promptly.Ensure all visits are booked efficiently, maximise engineer utilisation in line with company procedures.Monitor and meet customer KPIs, communicating with clients as needed.Collaborate across teams to manage national and key accounts, ensuring a seamless service experience.Maintain professionalism and compliance in engineering data received from handheld devices.Schedule and manage subcontractors to uphold company standards, ensuring timely service delivery.Assist in maintaining the service management database and track work completion, providing accurate information to other departments as necessary. What We''re Looking For:Strong communication skills to liaise fluently with customers, manufacturers, and internal staff.Proven ability to resolve customer-related issues effectively and ..... full job details .....