A Service Controller coordinates engineers and resources to deliver a reliable, responsive technical service, ensuring customer satisfaction through efficient job dispatch, fault resolution, and clear communication. The role also involves managing warranties, breakdowns, parts, and engineer performance while meeting health & safety, operational, and financial targets.

Client Details

The employer is a well-established medium-sized company operating within the retail industry. With a strong reputation for delivering quality services, they are committed to maintaining high standards within their accounting and finance functions.

Description

• Dispatch and coordinate engineers to deliver a timely, efficient service
• Resolve technical faults, breakdowns, and customer issues
• Manage warranties, parts, work in progress, and quotes
• Support and monitor engineer performance and H&S compliance
• Meet customer satisfaction, operational, and financial targets

Profile

A successful Service Controller should have:

• Strong technical knowledge with the ability to diagnose and resolve service issues
• Excellent communication and customer service skills
• Highly organised, able to prioritise and work under pressure
• Confident team coordinator with a focus on health & safety
• Proficient in IT systems (e.g. SAP, Excel, warranty platforms)

Job Offer

• Competitive salary between -30,000 per annum.
• Comprehensive benefits package to support your professional and personal needs.
• Permanent role with opportunities for growth and development.
• A supportive and structured environment within the retail industry.
• Convenient location in Warrington with potential for career progression.

If you are a motivated individual seeking a rewarding role as a Finance Service Controller, we encourage you to apply today!