Exciting Opportunity for a 2nd Line Engineer Ready to Take the Next Step! Are you a skilled 2nd Line Engineer with a passion for solving technical challenges and a desire to grow into 3rd Line responsibilities? Do you have experience working in a fast-paced IT Support (MSP) environment? Are you looking for a supportive company where your career can truly thrive? If so, this could be the perfect opportunity for you! Salary: £35,000 £45,000 Location: Finchley, with a flexible hybrid working option (3 days in the office) Hours: Monday Friday, 8:30 am 6:00 pm Interested? Here s more Our client is a highly successful MSP that prides itself on delivering exceptional IT support. They understand that IT isn t just about technology it s about building strong relationships and being a trusted partner for their clients. As a 2nd Line Support Engineer, you ll be a key member of the team, providing high-level support to a variety of clients. Your day-to-day will include: Resolving technical issues across Microsoft business applications and operating systems Supporting and troubleshooting networks, including WAN/LAN, routers, firewalls, and security Implementing and maintaining remote access solutions: VPN, Terminal Services, and Citrix Monitoring RMM alerts and responding promptly through service tickets Maintaining accurate system documentation in ConnectWise and IT Glue Installing, configuring, and troubleshooting Microsoft Office Suite applications Configuring and testing ..... full job details .....