Service Advisor

Franchised Motor Dealership - Abingdon

Salary: -28,000 Basic - -31,000 OTE

Driver Licence Required: Yes

We are currently recruiting for an experienced and customer-focused Service Advisor to join a successful motorcycle dealership in Abingdon.

This is an exciting opportunity for someone with a passion for motorcycles and a strong background in customer service to become an integral part of a busy Aftersales and Service Department.

The Role

As a Service Advisor, you will be responsible for delivering an exceptional customer experience throughout the service and repair process.

You will act as the key link between customers and the workshop, ensuring all work is communicated clearly and efficiently while maintaining the highest standards of customer service.

Your responsibilities will include:

Welcoming customers and managing their service and repair requirements

Booking vehicles into the workshop and managing customer appointments

Providing customers with clear updates throughout the repair process

Liaising closely with technicians and the workshop team

Preparing and providing accurate estimates and invoices

Processing customer payments

Managing walk-in customers and enquiries

Promoting additional aftersales opportunities where appropriate

Supporting the sale of clothing, merchandise and accessories

Ensuring parts requirements are met and stock levels are maintained

Checking deliveries and storing parts correctly

Pre-picking parts for workshop jobs to ensure a smooth workflow

Ensuring customer expectations are consistently exceeded

This is a Monday-Friday role, 42.5 hours per week.

About You

We are looking for a confident and professional Service Advisor who enjoys working with customers and has a genuine passion for motorcycles.

Previous experience within a service, aftersales, automotive or motorcycle environment would be highly advantageous. Experience working with premium or high-end brands would also be beneficial.

You will ideally have:

Proven customer service experience

Excellent communication and interpersonal skills

Strong organisational and administration skills

The ability to manage multiple priorities in a busy environment

A professional and customer-focused approach

Experience working towards targets

Strong attention to detail

The ability to work effectively as part of a team

A genuine interest in motorcycles

A full UK driving licence

Benefits

The successful candidate will receive a comprehensive benefits package, including:

30 days annual leave, including Bank Holidays

Additional birthday holiday

Contributory pension scheme

Free eyecare vouchers

Life assurance - 3x base annual salary

Employee Assistance Programme with 24/7 mental health support

Access to an online rewards platform offering cashback and discounts

Service recognition awards

Free branded uniform for specific roles

Cycle to Work Scheme

-500 colleague referral fee

Staff discounts on parts, servicing and MOT tests

Discounts on vehicle and motorcycle purchases

Discounts on branded clothing and merchandise

Brand-specific training alongside an in-house training programme

Career progression and development opportunities

Ongoing coaching, training and support

Tool insurance

This is a fantastic opportunity for an experienced Service Advisor looking to develop their career within the motorcycle industry.

If you''re passionate about motorcycles, enjoy delivering excellent customer service and are looking for your next opportunity, we would love to hear from you.

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you''ll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission