Job Title: Technical Projects and Support Engineer (CRM and IT)Location: Central LondonSalary: Up to 60,000 DOE We are a rapidly growing Managed Service Provider (MSP) delivering secure, scalable, and transformative IT solutions across the UK. Our expertise spans cloud, cybersecurity, automation, and VoIP-helping clients reimagine how technology supports their business growth.We''re seeking a Technical Projects and Support Engineer to take ownership of internal CRM transformation projects (Salesforce or Microsoft Dynamics 365) while also providing senior-level IT support within our MSP environment (2nd/3rd Line). This role is ideal for someone with strong technical skills who can balance hands-on engineering with strategic project delivery. The RoleYou will lead the optimisation, integration, and ongoing improvement of our internal CRM systems, ensuring they work seamlessly with other operational platforms. Alongside CRM projects, you''ll serve as a senior escalation point for technical support, delivering Level 2/3 assistance across infrastructure, networking, security, cloud, and voice services. Key ResponsibilitiesCRM Systems Ownership and DevelopmentLead the full implementation, rebuild, or optimisation of Salesforce or Microsoft Dynamics 365.Design and deploy automation for workflows including sales, onboarding, ticketing, quoting, billing, and renewals.Integrate CRM systems with tools such as Autotask, 3CX, and licensing/billing platforms.Manage vendor relationships, ..... full job details .....