Customer Service Advisor (Temp)

Customer Service Advisor - Temp Contract Location: Northampton Salary: 27,830 per annum ( 14.27 per hour) Contract: Temporary - 3 months Hours: Monday to Friday, 9am-5.30pm (37.5 hours per week) Working Arrangement: Hybrid - office-based Wednesdays and Thursdays, with the remaining days worked remotely Start Date: ASAP About the RoleCCA Recruitment are currently recruiting for a Customer Service Advisor to join a well-established organisation on a temporary 3-month contract.This is an excellent opportunity for someone with strong customer service and administration skills who enjoys building positive customer relationships and ensuring enquiries are handled efficiently and professionally.You will act as a first point of contact for customers, processing orders, responding to enquiries, updating internal systems and ensuring a consistently high standard of service. You will also work closely with other departments to resolve queries and deliver an excellent customer experience. Key Responsibilities as a Customer Service Advisor:Handle incoming telephone and written enquiries, providing a professional and customer-focused service.Process customer orders and update internal systems accurately and efficiently.Manage customer queries and complaints, liaising with relevant departments to ensure timely resolution.Make outbound calls to provide updates and communicate important information to customers.Maintain accurate customer records and produce routine reports when ..... full job details .....