IT SUPPORT ANALYSTHYBRID WORKING - 1 or 2 DAYS IN OFFICE PER WEEKHQ - GOOLESALARY - CIRCA 30K + BENEFITSYour new role The IT Support Analyst is responsible for supporting, monitoring, and improving Service Request processes within the ITSM platform (IT Service Management). You will ensure requests are fulfilled accurately and efficiently, maintain catalogue content and workflows, and collaborate with IT teams to drive continual improvements and enhance the user experience.What you''ll need to succeed Candidates wishing to be considered for this role must be able to demonstrate the following experience:ITIL Foundation certification.Experience working in IT Service Management (ITSM Tools)Familiarity with Service Request processes and ITIL practices.Strong attention to detail and organisational skills.Ability to produce clear reports and documentationConfident communication and collaboration skills.What you''ll get in return The role offers Hybrid working - only 1 or 2 days per week in the Office based just outside Goole. The salary on offer is circa 30k + Benefits. PLEASE NOTE - SPONSORSHIP IS NOT ON OFFER FOR THIS ROLE. What you need to do now If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent ..... full job details .....