Job Title: Customer Service Agent
 
Salary: £24,784.50 pa
 
Location: Bishop''s Stortford
 
Term: Permanent
 
An exciting opportunity has arisen for a Customer Service Agent to join a busy and customer-focused team based in Bishop''s Stortford. This could be an ideal opportunity for someone starting out in their career who already has some customer service experience and is looking to develop their skills within a professional and supportive environment.
 
You will be a key point of contact for customers, providing friendly, patient and professional support across telephone, email and online platforms.
 
Key Responsibilities for the Customer Service Agent role:

• Handle incoming customer enquiries by telephone, email and online platforms.
• Provide a high level of customer service and ensure enquiries are dealt with promptly and professionally.
• Listen carefully to customers, understand their needs and provide appropriate support and guidance.
• Handle complaints and challenging situations calmly and professionally.
• Aim to resolve customer queries at the first point of contact wherever possible.
• Maintain accurate and up-to-date customer records.
• Follow company policies, procedures and customer service standards.
• Work closely with colleagues to ensure all daily customer service tasks are completed efficiently.

• Previous experience in a customer service, retail, hospitality, administration or similar role.
• An excellent telephone manner and professional communication skills.
• Patient, calm and courteous with a genuine desire to help customers.
• Strong listening skills and the ability to understand customer needs.
• Confident using computers, online tools and digital platforms.
• Good working knowledge of Microsoft Office, including Word and Excel.
• Organised, reliable and keen to learn and develop within a customer service career.
• A positive team player who can also work independently when required.

• 5 days per week
• Monday to Saturday working pattern
• Saturday working on a rota basis, with a weekday off in lieu
• Permanent position

• Salary £24,784.50 pa
• Supportive and professional working environment
• Opportunity to develop your customer service skills and career