Resales & Staircasing Officer

London- Hybrid 3 days in the office 2 days working from home

3 months initially with potential to be extended

-23.57 per hour PAYE, 35 hours per week, Monday to Friday

Our client a large housing association is looking for an experienced Resales & Staircasing Officer to manage a caseload of shared ownership resales, staircasing transactions and ad hoc empty property disposals. The role will provide a customer-focused service to existing and prospective homeowners, guiding customers through the full transaction process from instruction through to legal completion.
Key responsibilities:

• Manage a portfolio of resales, staircasing and void property disposals.
• Act as the main point of contact for customers throughout transactions.
• Ensure cases are progressed efficiently, accurately and in line with agreed targets.
• Liaise with solicitors, agents and internal stakeholders to resolve issues and deliver excellent customer outcomes.
• Support continuous improvement of processes and service delivery.

Essential experience:

• Residential conveyancing experience.
• Strong customer service and case management background.
• Experience managing a high-volume workload and meeting deadlines/KPIs.
• Excellent communication, organisational and stakeholder management skills.
• Good Microsoft Office skills and strong attention to detail.

Desirable:

• Shared ownership resales and staircasing experience.
• Housing sector knowledge and understanding of relevant legislation.
• Experience working with legal advisers and external partners.

Ideal for candidates with conveyancing, housing sales or shared ownership experience who can quickly manage a busy caseload and deliver a high-quality customer experience.

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