Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported. We are looking to recruit an experienced Resident Liaison Officer to join our Major Works team, supporting the delivery of pre-condition surveys, fire remediation project, Window replacement programme in E2. Based from our site office, you will act as the primary point of contact for residents throughout the project lifecycle, ensuring clear and effective communication before, during and after works are completed within occupied residential properties. As Resident Liaison Officer, you will play a key role in supporting residents throughout planned maintenance programmes, ensuring clear communication, positive customer experiences and effective resolution of resident queries and concerns. You will work closely with site teams, clients and residents to support the smooth delivery of works while maintaining strong customer satisfaction and community engagement. What You''ll Deliver Provide a professional, courteous and customer-focused service to all residents ..... full job details .....