Insurance Operations Manager Cheltenham Salary: Up to £50,000 Full-Time Permanent Office / Hybrid (depending on business needs)What''s in it for you?Annual discretionary bonus scheme Pension - employer pension contributions of 9% subject to employee making a mandatory 1% contribution -Life Assurance - 6 x salaryHealth Cash Plan - up to family level coverClaim back up to £1,000 per year per employee for health screening.Group Income Protection schemeClaim back up to £1,000 per year per employee for health screen25 days holiday per year3 days paid Christmas Leave per yearCover the cost of relevant professional subscriptionsSupport for learning and developmentMust Have''sProven experience in insurance operations, underwriting or claims environmentsBordereaux processing experience and/or strong exposure to underwriting and claims dataSolid understanding of the claims lifecycle (property / household losses preferred)Experience managing service standards, SLAs and customer-focused KPIsPrevious people management experience or strong leadership capabilityExcellent communication and stakeholder management skillsConfident decision-maker with the ability to challenge constructivelyNice to Have''sExperience working with third-party system providers and operational vendorsPower Query and Power BI experienceSQL knowledge or experienceSo, what will you be doing?Leading the delivery of core operational processes including onboarding, eligibility and claims settlementEnsuring all SLAs and ..... full job details .....