Customer Services Representative | Online Chat Support

Salary: £13.13 per hour
Hours: 35 hours per week, Monday to Friday
Working Hours: 8:30am - 5:00pm
Location: Office-based, Spinningfields, Manchester City Centre
Contract: Temp - Perm (up to 12 weeks initially, with potential to go permanent)

Customer Services Representative - Manchester City Centre

We are recruiting Customer Services Representatives to join a fast-growing contact centre based in Spinningfields, Manchester. This is an office-based role, supporting customers through online chat and digital channels within the financial services sector.
This opportunity is ideal for individuals with experience in customer service, contact centres, retail, hospitality, or face-to-face customer support who are confident communicators and enjoy helping people.

Key Responsibilities

• Handling online chat customer enquiries in a professional and timely manner
• Responding to financial services queries using internal systems and tools
• Providing clear, accurate information in line with standard operating procedures
• Resolving customer issues efficiently while maintaining a positive customer experience
• Building strong product and process knowledge
• Delivering consistently high levels of customer service and written communication

Skills andamp; Experience Required

• Previous experience in a customer service, contact centre, call centre, retail, hospitality, or customer-facing role
• Excellent written English communication skills
• Strong attention to detail and accuracy
• Calm, resilient, and organised under pressure
• Confident using computer systems and digital platforms
• A customer-first mindset with a professional approach

What''s on Offer

• Competitive hourly rate of £13.13 per hour
• Full-time hours (35 hours per week, Monday to Friday)
• Central Manchester location - Spinningfields
• Office-based role with structured working hours
• Opportunity for permanent employment following the temporary period
• Supportive, fast-paced contact centre environment

Compliance

This role is subject to a Basic DBS check and Credit Check. Individual circumstances will be discussed as part of the application process.

Apply Now

If you''re an experienced Customer Services Representative looking for a stable, office-based role in Manchester City Centre, we''d love to hear from you.
Apply today to join a growing customer support team.