IT Support Engineer (1st / 2nd Line)Location: HoddesdonSalary: CompetitiveContract: Permanent, Full TimeTravel: Occasional travel to sites across UKandIYolk Recruitment is supporting a growing organisation with the recruitment of an IT Support Engineer to join its internal IT team.This is a hands-on 1st and 2nd line role supporting users across a multi-site environment. You''ll take ownership of incidents from initial triage through to resolution, working across Microsoft 365, Active Directory / Entra ID, endpoint security and general desktop support.What you''ll be doingProviding 1st and 2nd line support across desktops, laptops, mobiles, printers and peripheralsManaging and resolving support tickets in line with SLAsSupporting Microsoft 365 including Outlook, Teams, OneDrive and SharePointManaging users and access through Active Directory / Entra IDSupporting MFA, Conditional Access and Microsoft DefenderDeploying and managing devices through Microsoft Intune / Endpoint ManagerSupporting joiners, movers and leaversAssisting with patching, vulnerability remediation and endpoint securitySupporting IT asset, licence and subscription managementTroubleshooting basic networking and connectivity issuesMaintaining IT documentation and knowledge base articlesWhat you''ll bringYou''ll have previous experience within an IT Support, Helpdesk or Desktop Support position, alongside:Strong Windows desktop support experienceGood working knowledge of Microsoft 365Experience with Active ..... full job details .....