Complaints Team LeaderLondon Bridge£37,000Hyde is looking for a Complaints Team Leader to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.As a Complaints Team Leader at Hyde, you will manage and develop a team of Resolutions Officers to deliver an efficient, customer-focused complaints service. You will ensure complaints are handled in line with policy, legislation and the Housing Ombudsman Complaint Handling Code, while using insight and learning to drive continuous service improvement for customers.Key DutiesLead, coach and performance manage the Complaints team to deliver an excellent, customer-focused and efficient service.Promote a strong resolution focus across customer touchpoints, ensuring complaints are responded to and resolved in a timely and appropriate way.Analyse complaints data, case reviews and learning reports to identify service gaps and recommend continuous improvements.Oversee compliance with complaints policies, procedures, relevant legislation, SLAs and the Housing Ombudsman Complaint Handling Code.Coordinate escalated enquiries, external agency enquiries and Housing Ombudsman responses, ensuring clear, accessible and high-quality submissions.Why Join Hyde?Hyde is part of the Hyde group one of the UK''s leading housing providers, managing and owning around 120,000 homes nationwide. We''re ..... full job details .....