We are recruiting for a Contracts Administrator to join a busy service and business support function. This role is key to maintaining and managing service contracts across a varied customer base, from single-site customers to large key accounts, while delivering excellent customer service and accurate administration. Benefits Pension plan Life assurance Employee Assistance Programme (family cover) 25 days holiday (increasing to 26 after 5 years) plus bank holidays Medicash healthcare scheme Key Responsibilities Review, amend, and renew service contracts, including purchase order management where applicable Maintain accurate service contract and system data records Prepare new service contracts, quotations, and related documentation Promote additional value-added services to support growth of the service contract database Support service contract preparation, including quotations, tenders, correspondence, and customer communications Provide internal support for key customer accounts where required Maintain warranty and extended warranty records following new equipment sales Resolve and close customer queries and complaints related to service contracts Work collaboratively across teams to support service delivery and customer satisfaction Complete ad-hoc administrative tasks as required Key Performance Indicators Service contract database value Contract lead generation, renewals, and conversion rates Skills and Qualifications ..... full job details .....