IT Support Analyst - LondonFull-time Global Law Firm Environment Are you an experienced IT Support professional looking for a role with variety, visibility, and the chance to work in a high-performing global environment? We''re partnering with an international law firm to hire an IT Support Analyst for their London office. This is a fantastic opportunity to build relationships across the business, support senior stakeholders, and develop your technical skills across a broad range of technologies.The RoleAs an IT Support Analyst, you''ll be part of a collaborative, friendly team delivering high-quality, client-focused technical support. Your day will involve a mix of service desk work, walk-up support, AV/meeting assistance, and involvement in small projects and service improvement initiatives.You''ll support users at all levels-including Partners and senior leaders-so professionalism, reliability, and strong communication skills are key.What You''ll DoProvide excellent 1st/2nd line support via phone, email, walk-up and remote channelsLog, prioritise, and resolve incidents and service requests in line with ITIL practicesSupport Microsoft Office, Windows 10/11, iManage, mobile devices, and other core firm applicationsTroubleshoot laptops, printers, remote access, and a range of peripheralsDeliver AV and technical support for meetings, hearings, and events (both onsite and virtual)Assist with local IT projects and ongoing service improvementsHelp manage IT assets, including ..... full job details .....