Partake in the log collecting support. This can include the log collecting for any case that has been raised and also any logs that are required as part of a trial that comes through 80% remote 20% travel to client sites Driving License andamp; Vehicle is essential Carry out troubleshooting analysis for any cases or network performance issues that are in the network. This can involve the analysis of the Snapshots, TTI tracing andamp; UE logs. This will help towards finding the RCA of network issues Site visits - Requirement to visit sites locally when required. This can be to collect local logs due to size or to support integrations of Care trials eg DCAP and SIMCA. Full network audits are carried out. This gives a full view of all SW, HW and configurations within the network and is widely used by the Care, NPO and Delivery teams CRQ Planning - Planning of the SW upgrades and assuring that all CR''s are raised within the correct time windows. supports the raising of EME CR''s and liaise''s with all relevant parties Out of Hours support for the SUS team. With multiple upgrades, trials and changes to the network if any issues occur out of hours will be called up to fix the issue within the agreed change window and ensure planned works get completed Technical point of contact for the BT lab issues and will work with the lab teams to help fix any issues. primary RAN technical interface for customer and internal stakeholders, and first escalation point within the Customer ..... full job details .....