Global Head of Service Delivery Location: Birmingham (Hybrid) Salary: Up to 113,000 + Car Allowance + 30% Bonus + Benefits Reports To: Global Director of Infrastructure and Service Operations The OrganisationOur client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years, the business will transition from a federated model to a centralised global structure, supported by significant investment in technology and a new global outsourcing model for IT operations.The Head of Service Delivery is a newly created, pivotal role responsible for building a mature, process-driven function that underpins this transformation.The OpportunityWe are seeking a dynamic Global Head of Service Delivery to lead our enterprise-wide technology service delivery function. This senior leadership role is pivotal in shaping and executing strategies that ensure world-class service provision across all 6 regions. You will drive operational excellence, foster collaboration across global teams and partners, and ensure technology services align with business needs.Key ResponsibilitiesDeliver a three-year roadmap to centralise service delivery and enhance maturity.Oversee technical troubleshooting to minimise disruption and improve problem resolution.Build strong relationships with senior stakeholders and act as a trusted business partner.Manage vendor performance and ensure compliance with contractual and regulatory standards.Drive continuous ..... full job details .....