You will be responsible for supporting Breedon''s internal customers across a geographical patch for the various Breedon businesses to maintain the computer systems and networks. This will include installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and application problems, either over the phone or in person to ensure users get maximum benefit. Key Responsibilities To regularly engage with your key customers and sites to proactively identify areas of improvement, as well as address any issues which may arise. To pro-actively build strong working relationships within the business to learn of up-and-coming events that could impact BTS and the service and systems we deliver, to enable action to be taken to support. Undertake general field support activities requiring the highest level of technical expertise and experience, covering all site\office-based technology such as PCs, Mobiles, Printers, Applications, Meeting room equipment, and all services that shall be defined within the Service Catalogue for the Workplace Services Service Tower. Produce and maintain relevant technical documentation for Services within Workplace Services. Proactively monitor systems and networks to identify potential issues. Application support and software installation. Talking users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Troubleshoot system and network problems, ..... full job details .....