Dorsett Hospitality International is set to open Dorsett Canary Wharf, in Q3 2025,in Canary Wharf, London. This area forms a strategically significant part of Londons world city offer for financial, media and business services. We are recruiting for a Night Front Office Associate to join theteam at Dorsett Canary Wharf.

The RoleFront Office Associate serves as the first point of contact for all guests and visitors, playing a vital role in shaping the overall guest experience. This position is responsible for managing check-ins and check-outs, responding to guest inquiries and requests, handling phone and email communications, and supporting the efficient operation of the front desk.

Work Hour and Schedule8-hour shift from 11pm to 07:30amWork on a scheduled shift rota, including availability on weekends and public holidays

Brief ResponsibilitiesWarmly welcome and farewell guests, ensuring a professional and friendly first impression.Perform accurate and efficient check-in/out using the hotels property management system (OPERA Cloud).Handle guest inquiries, complaints, and service issues promptly and politely, escalating when necessary to ensure guest satisfaction.Support lobby coverage during peak periods, offering assistance to guests with directions, inquiries, or luggage coordination.Perform nightly audits of front office and outlet transactions to ensure accuracy and completeness.Reconcile guest folios, charges, payments, and adjustments in accordance with financial procedures.Verify and balance all cashier transactions, investigating and resolving any discrepancies.Review upcoming departures to confirm billing accuracy, correct charge routing, and advance processing of virtual credit cards as per hotel policy.Manage room reservations, extensions, cancellations, and modifications, while monitoring availability and coordinating with supervisors on walk-ins.Respond to guest emails, calls, and messages promptly and professionally.Process payments and reconcile guest accounts with attention to accuracy and security.Actively promote hotel offerings including room upgrades, packages, breakfast, and late check-outs to enhance guest experience and support revenue goals.Liaise effectively with Housekeeping, Maintenance, and other departments using the appropriate channels to coordinate room status and guest requests.Performs additional duties outside the scope of this job description as assigned by senior or higher management, in line with operational needs and business priorities.

Reports To:

Front Office Manager

The BenefitsAs a member of our hotel, you will enjoy:28 Days HolidaysBirthday LeaveMeals on DutyFree Uniform Dry CleaningAssociate discounted rates with our hotelsworldwideTraining and Development OpportunitiesAuto Enrolment PensionFree Eye test for VDU usersSocial EventsJoin our passionate ESG committee to promote sustainability"Refer a friend" Bonus - £150.00A bit about usDorsett Canary Wharf will have 231 guestrooms. The hotel will accommodate front-of-house facilities including a café on Alpha Square, a restaurant, a gym and conference facility at the lower levels and a sky bar/terrace on level 20.The hotel is within a 515 minute walk of Canary Wharf Underground Station, DLR stations, and the Elizabeth Line station. The hotel will also be well connected to the local bus network and is within walking distance of riverboat services operating from Canary Wharf Pier to Central London.

Dorsett is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Note about Job ApplicationThank you for taking the time to apply for an opportunity with Dorsett Hospitality International. If you do not hear from us within 14 days, your application has been unsuccessful on this occasion. May we take this opportunity to wish you all the best for the future.

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