Application Support AnalystHolywood, Northern IrelandFull-Time Permanent£30,000 - £50,000 DOEThis opportunity is open to candidates ranging from junior-level professionals with strong potential through to experienced support specialists looking to work across modern technologies, digital transformation projects, and enterprise client environments.The RoleMy client is looking for individuals with experience in either, or both, of the following areas:Technical Application Support - supporting Microsoft Power Platform solutions and business applications1st Line Service Desk Support - managing incidents, troubleshooting issues, and delivering excellent customer supportYou''ll work across a range of client projects within public sector and regulated environments, supporting critical systems and collaborating closely with technical delivery teams.This is an excellent opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced technology environment with genuine progression opportunities.Key ResponsibilitiesService Desk and User SupportAct as the first point of contact for support queries via phone, email, and ticketing systemsLog, prioritise, and manage incidents and service requestsProvide first-line troubleshooting and issue resolutionEscalate complex issues to technical and development teams where appropriateKeep users updated throughout the support process and ensure SLA adherenceTechnical Application SupportSupport and troubleshoot ..... full job details .....