Overview

Head of Service Reliability and Senior Recovery Lead – hybrid role based in Sheffield or Birmingham. This position leads a global team of technical experts who act as escalation partners during major incidents to reduce time to recover (TTR) through deep technical engagement, coordination, and engineering-driven solutions. The leader will own the strategic and tactical roadmap for building reliable, self-healing systems through collaboration with Problem Management, SRE, and Platform teams. This role is within the financial services sector.Responsibilities

Lead a global team of technical experts acting as escalation partners during major incidents to reduce time to recover (TTR) through deep technical engagement and engineering-driven solutions.Own the strategic and tactical roadmap for building reliable, self-healing systems.Collaborate with Problem Management, SRE, and Platform teams to improve service delivery and operational excellence.Design and run resilience exercises, chaos engineering, or incident scenario testing at scale.Provide excellent stakeholder management and communication, with the ability to influence at senior levels.Qualifications / Skills

Experience in Site Reliability Engineering, Infrastructure, DevOps, or Technical Operations.Experience leading global technical teams in complex, high-scale environments.Expertise in incident recovery, automation, systems design, and platform reliability.Experience designing and running resilience exercises, chaos engineering, or incident scenario testing at scale.Excellent stakeholder management and communication skills, with the ability to lead through influence at senior levels.Benefits and Compensation

The client offers a generous salary and benefits package, including pension plan, shares scheme, medical insurance, life insurance, and other benefits.Location

Hybrid role based in Sheffield or Birmingham, United Kingdom.Seniority level

DirectorEmployment type

Full-timeJob function

Information TechnologyIndustries

IT Services and IT ConsultingIT System Testing and EvaluationIT System Data ServicesNote: This description retains the essential job information and removes boilerplate such as generic site prompts and non-relevant postings.

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