Overview

Lorien are currently working with a manufacturing business based in Brighouse, who have created a new role as the business are expanding their IT remit and looking for an self sufficient, enthusiastic and knowledgeable IT Support Engineer with experience across 1st and 2nd line support with the autonomy to move into some 3rd line support with training and development within the role.Responsibilities

Provide 1st and 2nd line Desktop Support, take ownership of problems and provide escalationOperate the IT Helpdesk system to ensure all calls are logged, assigned correctly and closed in a timely manner.Diagnose and resolve technical hardware, network and software issues.Assist the IT Manager in technical projects, including documentation and planningCreate new users, manage security permission requests and starters/leavers procedures.Manage IT Purchasing, submit requisitions, create purchase orders, liaise with suppliers to order new equipmentLog and maintain Server health and additional preventative maintenance measuresEnsure backups have performed correctly and escalate any failures to the IT ManagerManage office supplies, ensuring constant stock of consumables and replace them when requestedManage the IT Asset Management system, recording location of equipment, user ownership, warranty expiryConfigure and deploy new laptops and desktops with critical software to usersAssist the IT Manager in the support and deployment of the Company''s IT Server and Network InfrastructureManage the IT Helpdesk and provide escalation to other members of the IT TeamOther Duties

Pro-actively design and deliver IT training to usersPlan and assist the IT Manager with Disaster Recovery readiness tests and assessmentsAssist the IT Manager in the design of the IT Infrastructure roadmapEnsure Company Procedures for all business systems are written and kept up to dateRequired Skills

MS Windows Desktop and Server Operating SystemsDesktop applications - MS Office, Adobe AcrobatMS Office 365 and Microsoft 365 Cloud ApplicationsVMware vSphere and Virtualisation technologyVirtual Desktop technologies (XenDesktop, VMware Horizon)Dell and Cisco HardwareExperience of operating an IT Helpdesk2+ year''s experience of providing 1st, 2nd and 3rd line SupportPay range and compensation package

Salary is paying up to £35,000 with generous benefits and 25 days annual leave. The role is based 5 days a week from the office, so you must be within a commutable distance of the location and happy with this method of working.Carbon60, Lorien and SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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