We re looking for a Senior IT Support Analyst to join a busy MSP environment, supporting a wide range of customers across Microsoft 365, Azure AD (Entra ID), and hybrid on-prem infrastructure.This is a hands-on role covering escalated tickets, problem management, and project delivery. You ll be working with modern tooling, supporting both reactive incidents and proactive improvements, including migrations, security, and endpoint management.What You ll Be Doing Providing Tier 2 support across Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Intune)Supporting on-prem Active Directory and Exchange Server, including hybrid Exchange and AAD ConnectManaging Azure AD / Entra ID, including Conditional Access, MFA, and identity securityDeploying and managing endpoints using Intune and AutopilotImplementing and supporting Defender for Business, device compliance, and security policiesAssisting with customer migrations (Exchange, file servers, hybrid AD to cloud)Using Kaseya RMM for monitoring, patching, automation, and remote supportTroubleshooting networking and connectivity issues (DNS, DHCP, VPN, NAT, VOIP)Supporting cloud telephony and unified communications solutions (Teams Voice, Horizon beneficial)Maintaining clear documentation and accurate ticket updates while working to SLAs What We re Looking For Strong experience in an MSP or multi-customer support environmentSolid knowledge of Microsoft 365, Azure AD, and Windows 10/11Experience with on-prem AD and Exchange ..... full job details .....