1st Line IT Support Engineer Location: Cheltenham Salary: £28,000 £32,000 Benefits: Training and development, career progression, wellbeing support, modern technology environment Our client, an established and highly regarded Managed Service Provider, is looking to hire a 1st Line IT Support Engineer to join their growing technical support team in Cheltenham. This is an excellent opportunity for an ambitious IT professional looking to develop their career within a supportive and fast-paced MSP environment. You''ll gain exposure to a wide range of technologies, support a diverse client base, and work alongside experienced engineers who are passionate about delivering exceptional service. What You''ll Do: Provide 1st line technical support via phone, email and remote support tools Log, prioritise and manage support tickets through to resolution Troubleshoot hardware, software and connectivity issues Support Microsoft 365, Windows and cloud-based environments Assist with user account administration and access management Support device builds, deployments and onboarding activities Maintain accurate documentation and ticket records Escalate more complex technical issues where required You''ll work closely with both customers and senior technical teams to ensure service levels are maintained and clients receive a professional and responsive support experience. What We''re Looking For: Previous experience within an IT Support, Service Desk or Helpdesk role Knowledge of ..... full job details .....