About usAt Audley Travel, we turn careers into adventures. We''re dedicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team. Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well-being and growth.

If your passion is travel and you’re looking for a career that excites and inspires, Audley Travel is the perfect place for you. Join us to create unforgettable journeys together. Find out more here.

The RoleAs a Technology Support Analyst, you will be providing end user support and technical issue resolution for Audley’s Technology services, which includes end-user devices, infrastructure services, local and wide area networking, business applications, cloud hosted services, mobile devices, cyber security, and other technologies as required. Tech Support Analyst ensures the Technology department meets the agreed services levels. Also, follows Audley Technology processes and actively contributes to the knowledgebase for Technology use and for internal customers’ self-service. The Technology Support Analyst will help coordination of Major Incidents and provides communication to relevant stakeholders.

This role requires some evening working on a rotational basis and overseas travel to our US office in Boston may be required from time to time as dictated by the business.

Key ResponsibilitiesProvide end user support and technical issue resolution for Audley’s Technology services, which includes end-user devices, infrastructure services, local and wide area networking, business applications, cloud hosted services, mobile devices, cyber security and other technologies as required.

Ensures the Technology department meets the agreed services levelsTo provide effective and efficient 1st and 2nd technical line support to internal customers and to support the Service Delivery ManagerFollows Audley Technology processes and actively contributes to the knowledgebase for Technology use and for internal customers’ self-serviceHelp co-ordination of Major Incidents and provides communication to relevant stakeholders

About you:You will bring expertise in delivering 1st and 2nd end-user line support, along with practical experience in administering a range of technologies and services within an enterprise environment.

Additional experience required:Working within an ITIL frameworkManaging modern Microsoft desktop environmentsTroubleshoot end user devicesEntry level administration of Microsoft 365 environmentsEnd user Active Directory administrationTroubleshoot basic networking issues: DNS, DHCP and TCP/IP

Experience and knowledge of the following is desirable:PowerShell ScriptingNetworking concepts and protocolsWindows Server Administration

Why AudleyWe are committed to our employees’ quality of life and value the importance of flexibility by offering hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK. We ask that our employees join us in the office for a minimum of 3 days a week.

There’s more:Holiday - 25 days rising to 30 days with length of serviceA day off for your birthdayA day off for volunteering to support a charity, local support group or community work of your choiceHealthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counsellingEnhanced family leaveEnhanced pension schemeLife insuranceDiscounted Audley trips (for you and your friends and family) and exclusive access to staff travel discount websitesWellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing appsBenefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailersSabbatical leaveLong service awards

We believe it''s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.#J-18808-Ljbffr