AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.Our Contingent Workforce Solutions (CWS) is one of our service offerings. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.Our client, a major UK retail bank, provides every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking.On behalf of this organisation, AMS are looking for a Platform andamp; Product Operations Manager for a 6 Month contract based in London or Edinburgh (Hybrid - Once per month in the office).Purpose of the role: As Platform andamp; Product Operations Manager you will run and mature a Customer Intelligence Platform supporting outbound customer engagement across the bank.The platform helps teams understand whether customer engagement approaches and outbound messaging are effective.What you''ll do:Establish and maintain the operational rhythm for a live platform, improving Business as Usual performance and reliability.Set up and maintain dashboards, reporting, alerting mechanisms, and SLAs for incident response.Provide clear ..... full job details .....